Support

Welcome to the DirectNetworks, Inc. Support Center

At DirectNetworks we take support seriously; after all, it is our job. Our remote help desk is available 24 hours a day, 365 days of the year; with backup from onsite engineers, we ensure that a problem surfacing on a Sunday won’t have to wait until Monday morning.

We pride ourselves on maintaining the best uptime track record in the area. In addition, we invest in our people, keeping them up-to-date on their training and certifications, so they can provide the best possible service to our customers.

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

Please note, our regular business hours are 8:00 AM to 5:30 PM Monday through Friday. For emergency after-hours and weekend support, please call (608) 270-9980. For non-emergency support, please submit a support ticket by email.